Razorpay Curlec, one of Malaysia’s leading payment gateway providers, has been recognised on the global stage after winning the ‘Best PayTech for Digital Customer Experience (CX) – Payments’ at the Digital CX Awards 2026 organised by The Digital Banker.
The award highlights organisations that are redefining digital customer experience through innovation and seamless service delivery. It serves as a global benchmark for excellence in financial services, recognising institutions that deliver consistent, intuitive, and superior user journeys in an increasingly digital-first world.
This year’s recognition was especially significant, as the programme received more than 1,600 submissions from over 200 financial institutions worldwide. Each entry was rigorously evaluated across multiple criteria, including innovation, personalisation, engagement, and user experience, alongside technological capabilities such as API integration, automation, and real-time customer interaction.
Representing the company in Singapore, Kevin Lee, Country Head and CEO of Razorpay Curlec, described the win as a proud milestone for the organisation. He expressed appreciation to the organisers for the recognition and credited his team for their dedication in delivering world-class financial infrastructure to businesses of all sizes, from SMEs to global enterprises.
He also emphasised the company’s forward-looking vision, noting that Razorpay Curlec is committed to building a borderless, AI-powered financial ecosystem. With continued innovation at its core, the company aims to stay ahead of evolving consumer behaviours and technological advancements in the payments landscape.
To meet growing customer expectations, Razorpay Curlec has developed a unified checkout experience that integrates multiple payment options into a seamless interface. These include tokenised cards, Apple Pay, zero-interest instalment plans across Visa and Mastercard, buy-now-pay-later services, and app-to-app wallet redirection, all designed to improve convenience and drive higher conversion rates.
Behind the scenes, the platform is supported by robust infrastructure capable of maintaining reliability even during peak transaction periods. Each transaction is monitored by Razorpay’s proprietary Shield risk engine, which analyses billions of real-time data points to ensure security and efficiency. The company has also begun piloting agentic payments in Malaysia, positioning merchants to adapt to shifting consumer shopping behaviours.
With e-commerce projected to drive Southeast Asia’s digital economy to US$234 billion by 2025, the demand for scalable and integrated financial solutions continues to grow. Razorpay Curlec is playing a key role in this transformation by equipping businesses with tools that simplify payment processes and enhance operational efficiency.
Currently, Razorpay Curlec supports over one million businesses globally, including more than 5,000 SMEs and enterprises in Malaysia. The company has achieved transaction success rates exceeding 90 percent, boosted merchant revenue by 8 to 10 percent through AI-driven optimisation, and processed more than 11.5 million transactions with a 65 percent year-on-year growth.
As Malaysia’s digital economy continues to evolve, Razorpay Curlec remains focused on delivering seamless payment experiences while supporting both local and cross-border transactions. Through continuous innovation and a strong commitment to customer experience, the company is setting new standards in the PayTech space.
