NTT DATA has announced the launch of its Software Defined Infrastructure (SDI) Services Agent, a conversational, agentic service designed to transform how enterprises manage and optimize large-scale IT infrastructure. The new capability is embedded within NTT DATA’s SDI Services and introduces a multi-agent system that enables organizations to interact with complex infrastructure environments using natural language.
The SDI Services Agent functions as an intelligent orchestrator that dynamically triggers specialized agents behind the scenes. It continuously senses, reasons, and acts across networking, hybrid data centers, cybersecurity, and digital workplace environments. This enables enterprises to achieve predictive insights, faster issue resolution, and improved operational outcomes across availability, utilization, and business performance.
Positioned as a digital twin for critical IT operational roles, the system represents a major shift in infrastructure governance. Instead of relying on traditional manual monitoring and siloed tools, enterprises can now manage multi-vendor environments through conversational prompts. This approach allows infrastructure leaders to focus more on strategic outcomes rather than routine maintenance tasks.
Industry experts have highlighted the significance of this evolution. According to IDC Vice President Chris Barnard, NTT DATA is differentiating itself through an innovative, multi-vendor agentic service experience that helps organizations move beyond traditional infrastructure models and toward outcome-driven operations in the AI era.
Unlike conventional OEM-based AI assistants that are limited to single-vendor ecosystems, the SDI Services Agent delivers enterprise-grade intelligence across complex, multi-vendor infrastructures. It also integrates sustainability insights, helping organizations monitor and optimize the environmental impact of their IT operations, aligning with growing global ESG priorities.
NTT DATA Global Head of Infrastructure Solutions, Dilip Kumar, noted that enterprises now require secure, AI-ready infrastructure foundations combined with conversational intelligence to remain competitive. The SDI Services Agent leverages live telemetry, historical data, and policy guardrails to ensure safe, deterministic actions while keeping human oversight at the center of operations.
More details about the solution and infrastructure offerings can be found through NTT DATA’s official platform at NTT DATA Infrastructure Solutions and the company’s global site at NTT DATA Official Website
