Razorpay Curlec, recognised as Malaysia’s leading payment gateway, has received the ‘Best PayTech for Digital Customer Experience (CX) – Payments’ award at The Digital Banker’s Digital CX Awards 2026. The achievement reflects its growing influence in reshaping digital financial services through innovation and customer-centric solutions.
The Digital Banker is a global business intelligence firm known for evaluating excellence in financial services innovation. Its Digital CX Awards are designed to recognise organisations that deliver outstanding digital customer journeys, setting a global standard for experience, efficiency, and innovation.
The 2026 edition of the awards attracted more than 1,600 submissions from over 200 financial institutions worldwide. Judging criteria included innovation, engagement, personalisation, and user experience, with emphasis on technologies such as API integration, automation, and real-time customer interaction.
Kevin Lee, Country Head and CEO of Razorpay Curlec, received the award in Singapore and shared his appreciation for the recognition. He highlighted the collective effort of his team in building financial infrastructure that supports both emerging businesses and established enterprises.
Razorpay Curlec’s payment ecosystem includes a unified checkout system featuring Tokenised Cards, Apple Pay, BNPL, Zero Interest Installment Plans, and wallet redirection. These features are designed to create a smooth and efficient payment experience that improves merchant conversion rates.
The company also relies on its proprietary Shield risk engine, which processes billions of real-time data points to ensure transaction security and reliability. It is further advancing innovation in Malaysia through pilot programs in agentic payments, reflecting shifts in consumer purchasing behaviour.
As Southeast Asia’s digital economy continues to grow, e-commerce is expected to help drive a US$234 billion market by 2025. Razorpay Curlec currently serves more than one million businesses globally, including over 5,000 in Malaysia.
With over 90 percent transaction success rates and AI-driven optimisation contributing to 8 to 10 percent revenue growth for merchants, the company has processed more than 11.5 million transactions, recording 65 percent year-on-year growth.
