As Malaysia continues its transition towards sustainable mobility, Sime Motors, the official distributor of BYD vehicles in Malaysia, has ramped up its efforts to provide top-tier aftersales services to BYD customers. The company has expanded its aftersales network to 21 service centres nationwide, ensuring that all BYD owners can enjoy a seamless and convenient ownership experience across the country.
In response to the growing popularity of electric vehicles (EVs) in Malaysia, Sime Motors has made significant strides in enhancing its aftersales network. With 21 service centres strategically located across both Peninsular and East Malaysia, BYD customers can now enjoy accessible and reliable support regardless of where they are located. The network includes 17 Authorised Service Centres, which are equipped with advanced Body & Paint (B&P) services, ensuring that every BYD vehicle, whether new or pre-owned, is maintained to the highest standards.
Regions such as Penang, Klang Valley, Johor Bahru, the East Coast, Sarawak, and Sabah are now home to fully equipped service centres that offer expert repair and maintenance services, thanks to a team of certified technicians trained specifically for EVs.
State-of-the-Art Facilities for Top-Notch Service
Sime Motors prioritises the customer experience by providing cutting-edge service facilities designed to deliver high-quality maintenance for BYD owners. These include:
- Centralised Parts Distribution Centre (PDC): A digitally-managed distribution hub ensures that all service centres nationwide receive timely deliveries of parts, minimising vehicle downtime and maximising efficiency in repairs.
- Pre-Delivery Inspection (PDI) Centre: Every BYD vehicle undergoes a thorough quality assurance check before being handed over to customers. This state-of-the-art facility uses a three-level mechanical parking system to optimise space and ensure vehicles are securely stored during inspection and preparation.
- EV Maintenance Tools at Service Centres: All BYD service centres are equipped with specialised tools tailored for electric vehicle maintenance. Customers can also enjoy a premium lounge experience, with comfortable seating and workspaces while their vehicles are being serviced.
- Body & Paint (B&P) Centres: Sime Motors ensures that all body repairs are carried out by certified technicians using the latest equipment, restoring vehicles to their original condition while maintaining manufacturer standards.
Sime Motors’ commitment to providing high-quality service is evident in its team of highly-trained, certified High Voltage (HV) technicians. These specialists undergo rigorous multi-level training to ensure they are fully equipped to handle all aspects of EV maintenance and repair. The continuous development of these technicians is central to BYD’s goal of providing top-tier customer service across all service touchpoints.
Comprehensive Warranty and Roadside Assistance
BYD continues to offer peace of mind to its customers with a comprehensive warranty package and 24/7 roadside assistance. The warranty covers:
- 6 years or 150,000 km for the vehicle
- 8 years or 160,000 km for the battery (if the State of Health falls below 70%)
- 8 years or 150,000 km for the drive unit
In addition to the warranty, BYD customers can rely on round-the-clock roadside assistance, ensuring they have support at any time of day, anywhere in Malaysia. The BYD Customer Care line, available from Monday to Friday, offers assistance with inquiries and feedback, while the 24/7 Roadside Assistance provides on-the-go help for any emergencies.
To make aftersales services even more convenient, Sime Motors offers flexible service packages that cater to different customer needs. Available in 3, 6, and 8-year options, these packages are designed to suit both high- and low-usage customers, allowing them to choose the best option based on their driving habits. By offering Standard and Plus tiers, BYD customers can lock in current service prices, providing protection against inflation and offering worry-free vehicle maintenance.
Customers can also bundle their service packages with car loans, providing added convenience and financial flexibility.
As 2024 concludes, Sime Motors is proud of the strides made in enhancing its aftersales service network. With plans for continued growth in 2025, BYD remains committed to providing Malaysians with a seamless, reliable, and rewarding EV ownership experience. By combining cutting-edge technology, skilled professionals, and exceptional customer service, Sime Motors is poised to set new standards in the EV industry in Malaysia.
For more information, visit https://byd.simedarbymotors.my or follow www.facebook.com/BYDCarsMalaysia or www.instagram.com/bydcarsmalaysia/. For enquiries, contact the Customer Care number at 1300-38-1888.
